‘Concerning’- WA casino culture shock - Today News
2022-04-08- Detail
A Crown Perth security manager was surprised and concerned to learn of the proportion of staff who perceive the casino’s security and surveillance employees as prone to shirking responsibility, bending the rules and working around procedures to get the job done.
The casino’s head of security and investigations, Derek Burling, was presented with the results of an external Deloitte survey into the organisational culture at Crown Perth, having already provided a range of evidence on day 44 of the Crown Perth Royal Commission.
The inquiry on Wednesday heard of numerous occasions where patrons had seemingly “slipped through the cracks” of various casino monitoring processes, including surveillance of an unnamed patron who allegedly made two huge cash deposits within 10 days at the high-roller Pearl Room, using only a Crown Rewards Card as identification.
Junior counsel assisting the commission, Kirsten Nelson, told Mr Burling that the patron, known only as AE, made cash deposits of $145,000 and $200,000 in August and September 2017 – well above the $10,000 threshold that triggers a transaction report.
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